Browser Compatibility and Hints

You may access the Media Catalog Search from here.

You may access the Order Form from here.


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Recommended Browser Versions and Setup

We recommend the following browser versions: Microsoft Internet Explorer 8 or above, Firefox (up to date version), Safari 4, and Chrome (up to date version). Additionally, JavaScript should be enabled and cookies supported and enabled.

If you are using a browser that does not support cookies (or have cookies turned off) any page requiring a login will not function. In this case, you will notice that you are asked to log in every time you return to the page. For more information on cookies, see the section on Internet Security at Microsoft Support.


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Specific Browser Problems

A warning box asking whether a cookie should be accepted appears.

  • The order form relies on cookies to keep track of the current state of your order. Choose Yes/Ok on this box.
  • If you do not want to see this box you must adjust your browser cookie settings. If you change your cookie settings, you may need to close and re-open your browser to get the new settings.
    • Internet Explorer 6.x:
      • Select Tools
      • Select Internet Options
      • Select the Privacy tab
      • A slider indicates how cookies are handled. The default setting is medium
      • The slider will not be present if custom cookie settings are used. To change custom cookie settings, select Advanced
    • In Firefox cookies are enabled by default. For additional information and to check on your cookie settings please visit the Firefox Support site.

The login page indicates that cookies are not available on my machine.

  • Cookies may be turned off in your browser. Check your browser cookie settings. If you change your cookie settings, you may need to close and re-open your browser to get the new settings.
    • Internet Explorer 6.x:
      • Select Tools
      • Select Internet Options
      • Select the Privacy tab
      • A slider indicates how cookies are handled. The default setting is medium
      • The slider will not be present if custom cookie settings are used. To change custom cookie settings, select Advanced
  • It is possible to have cookies turned on in your browser and still not have cookies available. Cookies may be disabled by internet security programs, or various other security measures. Check with your system administrator.


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Reporting Browser Problems

To report browser problems encountered while using the Medianet Web modules, please use the following questionnaire:

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